Returns & Exchanges

At PetMeds Direct, we want your stylish companion to look their best, which is why we offer a hassle-free 30-day return policy on all unworn apparel and accessories. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect replacement.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the items you wish to return to receive a prepaid shipping label via email.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and signs of wear.

• 3.
  Ship the Items

  Affix the prepaid label to your package and drop it off at any authorized carrier location within 7 days of starting your return.

• 4.
  Receive Your Refund

  Once our team inspects the returned fashion items, we will process your refund or exchange within 3-5 business days.