Frequently Asked Questions
Everything you need to know about your PetMeds Direct order.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy on most unopened and unused products. Please ensure the security seal is intact to qualify for a full refund.
Do I need a prescription to order from PetMeds Direct?
For certain medications, a valid prescription from your veterinarian is required. You can upload it during checkout or provide your vet's contact information for us to verify directly.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are the products sold on your site authentic?
Yes, we source all medications and supplements directly from authorized manufacturers and reputable distributors to ensure 100% authenticity and safety.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.